Operational Effectiveness: Taking Ownership

Workshop Introduction

School management, leadership and their respective teams rely extensively on their operational staff to coordinate with suppliers and take ownership to solve problems. International Schools are a challenging work environment for operational staff, many of which have never attended such a school and are unaware of the expectations of its key stakeholders.

In this two-day workshop Operational Staff will be introduced to the practices and principles of creative problem solving and project management skills. Participants will learn to adapt to different thinking styles in group and team environments, recognize and remove barriers to communication and engage in a variety of case studies related to common school operational ‘break-downs’.


“Good and professional trainer, the workshop was helpful to my job. I like the materials, especially the “Delivering Bad News”.”

Workshop Objectives

  • Overcome Barriers to Communication
  • Listen Actively
  • Ask the Right Questions
  • Define the Real Problem
  • Present Solutions
  • Identify Priorities
  • Manage a Solution Process

Workshop Agenda

Workshops will commence at 8:30am and aim to finish by 4:30pm. There will be two 15-minute breaks each day and a 45-minute lunch break. The workshop modules will be:

Day 1: Morning

  • Barriers to Communication
  • Keys to Effective Communication
Day 1: Afternoon

  • Understanding the Problem
  • Root Cause Analysis
Day 2: Morning

  • Identifying Solutions
  • Control/Impact Analysis
Day 2: Afternoon

  • Prioritizing Activities
  • Drafting an Action Plan

Target Audience

Operational staff that manage projects, events and supervise supplier activities. Participants should have a minimum of 3 years of experience working in International Schools in an operational capacity.

Facilitation Fee

ACAMIS members receive a 10% discount. A 20% discount will be applied if more than one day of facilitation is contracted.

Workshop Language

This workshop is available for facilitation in English, Mandarin or Cantonese. All written materials will be in English to support the schools working language environment.

Workshop Capacity

Limited to 40 participants (Exceptions can be made to include more)

Workshop Facilitator

PDACADEMIA, a Hong Kong-based international consultancy, will facilitate this workshop. PDACADEMIA helps Educational Institutions align professional development programs with their strategic mission and to overcome organizational challenges. They have developed the topics for this workshop through consultation with ACAMIS school leaders.

Michael Iannini (English)

Michael was a research assistant at the Arizona State University Child Development Laboratory, where he studied mixed age playgroups and conducted studies of how children retain and recall information. Before moving to China in 1999, Michael consulted with the Children’s Action Alliance and the Arizona State Government on how to best serve children with special learning requirements.

Since moving to China, Michael has worked with a number of International and Chinese Bilingual schools to develop curriculum, train teachers and consult school management on staff management and parent engagement strategies.

Michael’s training credits are a result of his recruiting and training the teams in each organization he has served in as well as his passion for education and continual learning. Michael infuses a variety of experience into every course to ensure participants can immediately apply the concepts introduced to them.

Summer Li (Mandarin)

Summer loves education and has been working in international education for over 5 years. She currently is the Learning Center Manager of Yue Cheng Education Research Institute and Innovation Center, affiliated with Beijing City International School, where she is responsible for professional development programs.

In Summer’s current role, she develops training curriculum for both Chinese and international educators, focusing in the areas of teaching, school management and communications. Before joining Yue Cheng, she worked as a college lecturer and Department Manager in an international property management company.

Summer holds a bachelor degree in English Literature, and is currently earning her Early Childhood Education master degree. In addition to her work in international education, Summer spends considerable time researching parent roles in education, communication, organizational management and leadership. Summer is a Certified Positive Discipline in Classroom Educator, Certified Positive Discipline Parent Educator, has expertise in non-violent communication (NVC), and will soon finish her Cognitive Coaching certification.